Ongoing Support.
NHA as your embedded operational partner. Ongoing support, advisory access, monthly reviews, automation maintenance.
- Quoted
- Retainer
- monthly
- Enquire about Ongoing Support
An embedded operational partner, not a vendor.
Once the operation is running properly, it still needs care. Ongoing Support keeps NHA inside the business as your operational partner. We run monthly reviews against the metrics that matter, maintain the automations and tooling we built, and are on hand when something operational comes up that you would rather not solve alone at 9pm.
Concrete deliverables. Nothing hand-wavy.
- Monthly operational review with the founder and senior team.
- Direct advisory access for operational decisions between reviews.
- Automation and tooling maintenance, including handling vendor changes.
- A standing capacity to take on small operational projects without re-scoping.
- Quarterly written summary of operational health for the founder.
Founders who have invested in fixing the operation and want to protect that investment as the business grows.
Companies who would prefer to absorb the work in-house. We can hand over cleanly and stay available as needed.
The questions you're actually asking.
Is there a minimum term?
Three months, then month to month. Long enough to be useful, short enough that we earn the renewal every quarter.
What's the typical monthly fee?
Most engagements sit between a one-day-per-month and a one-day-per-week equivalent. We quote against your specific surface area, not a tiered pricing page.
Will you respond out of hours?
For genuine operational emergencies, yes, within reason. For everything else, the next working day. We are not pretending to be a 24/7 helpdesk.
Can we pause and restart?
Yes. Plenty of clients pause during quieter quarters and restart when a new project lands. No reactivation fee.
Will you take on new tooling builds inside this?
Small ones, yes. Anything material gets scoped as a separate piece of work so it does not eat the retainer.